FAQs

Catalogs

For digital and downloadable catalogs, please visit: alfred.com/catalogs.

Desk Copy Requests

Alfred Music is able to send desk copies in accordance with the following guidelines:

• If you are interested in a free copy for review in determining whether or not you will use an Alfred Music book for a class, this would be considered a perusal copy request, not a desk copy request. Please see our perusal copy policy below.

• One complimentary desk copy will be sent for each teacher who is instructing a class that requires the text. The desk copy will be the same as the student copies of the book- it will not be a teacher’s resource guide. Please note that we are unable to send desk copies of software, teacher handbooks, audio materials (such as CDs) or MIDI disks.

• The desk copy will be sent with the intention that it shall remain the property of the school or institution that it is sent to and should not be taken with any teacher or graduate assistant upon their departure from the institution. The desk copy should then be transferred to the professor or graduate assistant who will be taking the former teacher's place.

• Alfred Music will send new desk copies at its discretion if additional sections requiring a larger number of teachers are offered or in special situations.

• All desk copy requests must be submitted in writing on school letterhead to customerservice@alfred.com, attn: Desk Copy Requests

• Each request must include the title of the selected text(s), the ISBN if possible, the name(s) of all teachers who will be receiving the text, and the number of students expected to enroll in the class. All shipments must be sent directly to a school address.

Perusal Copy Requests

At this time, Alfred Music is not able to offer materials for review. Please contact your local music store for their perusal policy.

Public Relations

For all press inquiries relating to Alfred Music artists, authors, or clinicians, please contact: pr@alfred.com.

Music Submissions

To submit music for publication consideration, please visit our Music Submissions page.

Permissions

All licensing and permission requests must be submitted in writing. Please note, first initial responses may take up to 7-10 business days. Please register online visit:alfred.com/licensing.

• Click on the "New Users" button.

• Enter your information in the form and click on the "Register" button.

• Next, click on the "New License Request" link.

• Fill out the pertinent information about the item you are requesting (i.e. Item#, Product Title & Song Title).

• Click "Continue" when you're done.

If you need additional help with your online licensing registration, please email Permissions directly: permissions@alfred.com. In your email, please include the following: Your Name, Phone #, Item/ISBN #, Title, Author, Reason for the Request, and Date needed by.

Rentals

The Alfred Music Rental Library has hundreds of works for your orchestral, band or choral event available for rent. Our catalog represents works from many of the world’s most beloved composers, with a strong selection of pops and Christmas titles such as Music from Harry Potter films and The Polar Express and The Many Moods of Christmas suites. The library is handled by Luck's Music Library. For additional information or questions, contact alfredrental@lucksmusic.com.

Product Warranty

Alfred Music provides a Limited One-Year Warranty for USA & Canadian customers for our Firebrand products. All products must be registered to activate coverage. For more information, view our warranty policy.

Do you offer discounts on your products?

Sign up today for our promotions which occasionally offer discounts, otherwise you will have to contact a music retailer for discount opportunities.

How do I place an order with a Purchase Order?

At this time, we do not accept school Purchase Orders. We encourage you to visit your local retailers in order to quickly fulfill your Purchase Order. Here is link to locate a dealer in your area: https://www.alfred.com/find-a-dealer/

Can I get copies of “out of print” music?

Unfortunately, we do not reserve any copies of out of print music. These items may be available on our print-on-demand website www.totalsheetmusic.com. If not, then you may wish to visit some of your local music stores or dealers such as Stanton's Sheet Music or J.W. Pepper.

Where can I purchase mp3 downloads?

Alfred has a website for mp3 downloads, www.alfred-music.com. Please click this link and use the Quick Find option at the top left of the page to search for the title of the song. Then click the “Buy Now!” option and proceed to the “Checkout” option when your order is completed.

Where can I find New Releases?

In the Shop tab, click on a category (such as Piano). In the next screen, scroll down to see a list of the newest releases in that category which is listed first.

Where can I find information about Alfred’s Basic Piano Series?

Please click on this link: https://www.alfred.com/alfreds-basic-piano-library/

How do I redeem my digital product after I’ve purchased?

Please click on this link: https://www.alfred.com/redeem/

Where can I order Finale or MakeMusic Cloud (SmartMusic)?

Please click on this link: https://www.makemusic.com/